FAQ
Answers to common questions about working with Ola Creative Studio.
What does Ola do?
We're a two-person creative studio in Santa Teresa. We handle the visible side of a brand — social media, content, photo and video, branding, creative direction, and the strategy underneath it. Some clients hire us for one piece; most want the whole thing run for them.
Who do you work with?
Places people go on purpose — hotels, restaurants, cafés, wellness spaces, shops, real estate projects, tourism businesses. Lifestyle brands, mostly, and the people who built them. If you made something good in person and it's not landing online yet, that's our client.
Where are you based?
Santa Teresa, on the Nicoya Peninsula. We work with brands across Costa Rica — remotely for the day-to-day, in person when there's something to shoot.
Do you only work with Costa Rican brands?
No, though it's where we're sharpest — we know the market, the culture, the audience. We also work with international brands, especially in hospitality, tourism, wellness and lifestyle.
What services do you offer?
Four things: social media management, content production, creative direction and branding, and strategy. One of them or all of them, depending on what you need.
Can you run our social media completely?
Yes — strategy, planning, the shooting, the writing, posting, scheduling, replying to comments and DMs, and checking what worked. You can hand us the whole account or just the parts that keep slipping.
Do you shoot photo and video?
Yes, ourselves. Álvaro is behind the camera for most of it — photo, video, reels, lifestyle, product, behind-the-scenes, drone when it earns its place. Kristel edits and cuts. We shoot on Sony and Fuji, sometimes just an iPhone when that's the right look. It isn't outsourced; it's the part of the job we like most.
Do you offer branding?
Yes — identity, visual direction, tone of voice, positioning, the logo and everything that has to match it. Good for new brands, rebrands, or a business that's grown past the look it started with.
Do you run paid ads?
Yes — planning, creative and management across Google, Instagram and Facebook. The point is reaching the right people, not the most people.
We don't know where to start. Can you help?
That's most of the first conversations we have. You bring the goal or the problem; we tell you what the brand actually needs first — which is sometimes not what you came in asking for.
Do you offer one-time projects, or only monthly retainers?
Both. A single shoot, a brand refresh, a campaign — or ongoing monthly support for content, social and strategy. Depends what you need.
How do the monthly plans work?
We build them around your goals, your platforms, and how much support you want, then agree on scope, deliverables and price up front. Three to start from:
Toe In — the essentials, for brands that need consistency and a cleaner presence.
The Regular — regular content and social management, for brands ready to be more active.
The Works — full-service: strategy, production, creative direction and platforms together.
Most brands land between the Toe In and The Regular. We'll tell you which and we can also do a custom plan.
How much does it cost?
It depends on scope — deliverables, production, platforms, ad spend, how much strategy. After one conversation we send a proposal built around your brand, not a menu price. We have three packages and we also offer A Little Extra in case you need additional assistance.
What's the first step?
Email us or fill our contact form at Say OLA and tell us about your brand and what you're after. We'll set up a conversation and point you to the right way in — or tell you honestly if we're not the right studio for you.
Do you require a long-term commitment?
Not for one-off projects. For ongoing social, ads or strategy we usually ask for a minimum run — only because the work needs a few months to plan, execute, measure and improve before it means anything.
How soon can you start?
Depends on the project and what's already on our plates. We're two people, so we don't take everything at once — some work starts fast, production-heavy work needs lead time.
Do you work in English and Spanish?
English, Spanish, and some German. Handy for Costa Rican brands talking to locals and visitors at the same time — and for the German-speaking market that keeps finding its way to this coast.
Can you work with our existing team?
Yes — as your whole brand team, or alongside your marketing manager, designers, or another agency. Full-service or one slice of it. Your call.
Do you guarantee results?
No — anyone who guarantees you followers or sales is guessing. What we promise is steady, strategic work that makes your brand clearer and stronger over time.
How do we reach you?
Say OLA or email us at info@ola.cr.